Terms and Policies

We want to give our customers the best possible experience with our product. To support us on our mission, we have produced several policies and best practices. On this page you can find resources that will help you understand the way we operate.

M-Files General Terms and Conditions

M-Files General Terms and Conditions clarifies the terms and conditions for the use of M-Files services.

M-Files Lifecycle Policy

The M-Files Lifecycle Policy gives you consistent and predictable guidelines for the availability of support throughout the life of a product.

Product Support Policy

Product Support Policy describes key information about different support channels, support availability and prioritization.

Vulnerability Disclosure Policy

Vulnerability Disclosure Policy describes the ways M-Files reports on vulnerabilities, and how to also report any possible detected vulnerabilities.